Access to the Information Section in terms of PAIA
We respect your right to access information. This access to information will help you (the requester of information) to exercise that right and help you know how you may get access to Mondia´s records. The Promotion to Access of Information Act 2 of 2000 (known as PAIA) requires us to draft and make this PAIA manual available to you.
- Know what types of information we have.
- Know how to request access to it.
- Introduction
We describe who we are and what we do on our website, or you can ask us for this information. PAIA requires the information officer of a private body to compile a that contains information on the records it holds (Section 51(1)). A ‘private body’ means a natural person, company or other type of juristic entity that carries on any trade, business or profession and includes a political party. We are a private body.
- Contact details
Our organisation’s and information officer’s details are on our website or available on request. Our information officer is Kameel Panday. To contact the information officer, you can send an email to Mondia at: [email protected]
- Further guidance from the Information Regulator
For further guidance, contact the Information Regulator. They have compiled a PAIA guide in each official language of South Africa on how to exercise your rights under PAIA.
Visit their website www.inforegulator.org.za
Postal address P.O Box 3153, Braamfontein, Johannesburg, 2017
Physical address JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Phone number 010 023 5200
Ask a general enquiry by email [email protected]
Lodge a complaint by email [email protected]
You can Request for a Guide from the Regulator through Form or Request for a Copy of the Guide from an Information Officer through this Form.
- Records we hold to function
We hold the following subjects and categories of records in electronic or physical format, which we do not make automatically available. You may request access to them. These are records that most organisations have.
Establishment records
Business records
Financial records
Insurance records
Tax records
Personal records
Agreements or contracts
Regulatory documents
Customer and supplier information
- Records we hold to comply with the law
We hold records that all organisations are required by law to hold. We also hold records that the law specifically requires organisations like ours to retain. Please ask our information officer for details.
- How you can request access
We have appointed our information officer to deal with all matters relating to PAIA so we can comply with our PAIA obligations.
The Information Regulator has made available a series of forms to facilitate users’ applications, which can be found here.
To request access to a record, please complete Form 2.
Please submit the completed form (together with the relevant request fee we explain below) to our information officer’s email address, our physical address, or by fax using the details we provide. Please ensure that the completed form:
- has enough information for the information officer to identify you, the requested records, and the form of access you require,
- specifies your email address, postal address, or fax number,
- describes the right that you seek to exercise or protect,
- explains why you need the requested record to exercise or protect that right,
- provides any other way you would like to be informed of our decision other than in writing, and
- provides proof of the capacity in which you are making the request if you are making it on behalf of someone else (we will decide whether this proof is satisfactory).
If you do not use the standard form, we may:
- reject the request due to lack of procedural compliance,
- refuse it if you do not provide sufficient information, or
- delay it.
- How we will give you access under this Access to Information Manual
We will evaluate and consider all requests we receive. If we approve your request, we will decide how to provide access to you – unless you have asked for access in a specific form. Publication of this manual does not give rise to any rights to access information records, except in terms of PAIA.
- How much it will cost you
Request fees
When submitting your request, you must pay us a request fee as the law prescribes. You must pay us the prescribed fees before we give you access. You will receive a notice from our information officer upon your request (Section 54(1)), setting out the application procedure (Section 54(3)(c)).
The Act entitles a Private Body to levy a prescribed fee to a Requester before further Processing the request.
According to section 23(3) of PoPIA, a Responsible Party may require payment of a prescribed fee for the provision of a record of Personal Information about the Data Subject in its possession. Mondia will provide the Requester a written estimate of the fee before providing the services; and may require the Requester to pay a deposit for all or part of the fee.
Please see below prescribed fees applicable that have been published in the Annexure B of PAIA Regulations, 2021.
|
1 |
Request fee payable by every Requester |
R140.00 |
|
2 |
Photocopy/printed black and white copy of a A4-size page |
R2.00 per page or part thereof |
|
3 |
Printed copy of A4-size page |
R2.00 per page or part thereof |
|
4 |
For a copy in a computer-readable form on flash drive (provided by Requester) |
R40.00 |
|
5 |
For a copy in a computer-readable form on compact disc (if provided by Requester) |
R40.00 |
|
6 |
For a copy in a computer-readable form on compact disc (if provided to the Requester) |
R60.00 |
|
7 |
For a transcription of visual images per A4-size page |
Services to be outsourced, will depend on quotation from Service Provider |
|
8 |
Copy of visual images |
|
|
9 |
Transcription of an audio record per A4-size page |
R24.00 |
|
10 |
For a copy of an audio record on Flash drive (to be provided by Requester) |
R40.00 |
|
11 |
For a copy of an audio record on compact disc (if provided by Requester) |
R40.00 |
|
12 |
To search for and prepare the record for disclosure for each hour or part of an hour, excluding the first hour, reasonably required for such search and preparation To not exceed a total cost of: |
R60.00 |
|
13 |
Deposit: If search exceeds 6 hours |
R 145.00 R 435.00 |
|
14 |
Postage, email or any other electronic transfer |
One third of the amount per request calculated in terms of above items |
|
15 |
Postage, email or any other electronic transfer |
Actual expense, if any |
Access fees
If we grant the request, you will have to pay us a further access fee the law prescribes that includes a fee for the time it takes us to handle your request, or if the time has exceeded the prescribed hours to search and prepare the record for disclosure. Our information officer will notify you if you need to pay a deposit for the access fee. The deposit may be up to one-third of the prescribed access fee (Section 54(2)).
The access fee will provide for:
- the costs of making the record, or transcribing the record,
- a postal fee (if applicable), and
- the reasonable time we need to search for the record and prepare the record for you.
If you paid the deposit and we refused your request, we will refund you the deposit amount. Until you have paid the fees, we may withhold the record you requested.
To request the Outcome of the Request and Fees Payable, please complete Form 3.
- Grounds for us to refuse access
We may have to refuse you access to certain records in terms of PAIA to protect:
- someone else’s privacy (Section 63),
- another company’s commercial information (Section 64),
- someone else’s confidential information (Section 65),
- research information (Section 68),
- the safety of individuals and property (Section 66), or
- records privileged from production in legal proceedings (Section 67).
Our decision on giving you access
We will notify you in writing whether your request has been approved or denied within 30 calendar days after receiving your request. If we cannot find the record you asked for or it does not exist, we will notify you by way of an affidavit that it is not possible to give access to that record.
- Remedies available if we refuse to give you access
If we deny your request for access, you may:
- apply to a court (Section 78) with appropriate jurisdiction, or
- complain to the Information Regulator. The Information Regulator has made publicly available the following Form 05.
for the necessary relief within 180 calendar days of us notifying you of our decision.
- How we process and protect personal information
We process the personal information of various categories of people for various purposes. Please refer to our website for our Privacy Policy or ask our information officer for a copy. You can also contact us at [email protected].
- Availability of this Access to Information Manual
This is available in English in electronic format on our website and in physical format at the reception of our company offices.
- Updates to this Access to Information Manual
We will update this Access to Information Manual whenever we make material changes to it.
Add the link to the Manual